Terms and Conditions

By accessing and using our Australian website at www.signaturescents.com.au, you accept and agree to be bound by our Terms and Conditions which incorporates our Privacy and Security policies outlined below, as well as our Terms of Purchase Policy. Any participation in this site constitutes acceptances of the Terms and Conditions. We reserve the right to modify these Terms and Conditions at any time, so please review it every time you visit our website.

PRIVACY POLICY

INTRODUCTION

Signature Scents Essential Oils regards customer privacy as an important part of our relationship with our customers. We are committed to complying with the National Privacy Act and as part of this quest the following privacy policy applies to all Signature Scents Essential Oils users.

If you have questions or concerns regarding this statement, you should first contact Signature Scents Essential Oils: +61 417 319 978 or for more information about the National Privacy Act, please visit oaic.gov.au

COLLECTION OF INFORMATION

In order to use the Signature Scents Essential Oils website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly regarding sales, support, and accounts, including Email.

Any information collected by Signature Scents Essential Oils is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website. By supplying this information to us, you consent to us storing such personal information through our website on databases that may be physically located overseas.

TYPES OF INFORMATION COLLECTED AND HOW WE USE IT

We may collect the following categories of information on our website and use them for the purposes explained below.

    1. Website activity: Data about your browsing activity on our website
    2. Device and browser information: Technical information about the device or browser you use to access our website. For example, your device’s IP address, and (in the case of mobile devices) your device type and mobile device’s unique identifier such as the Apple IDFA or Android Advertising ID.
    3. Contact Information: If you choose to provide your name, email address or phone number
    4. Account Information: If you open an account, we will collect your username and password and other information necessary to open and access your account.
    5. Customer Service Information: Information you may provide to customer service via the telephone, email, mail, survey responses, or directly through our website and social media.
    6. Financial Information: Credit card number or other payment account information. This information is collected directly by our payments processor and not stored at Signature Scents Essential Oils.
    7. Third party information: We may collect additional information about you from third party sources where we have the rights to do so.

We use this data to:

  1. provide Signature Scents Essential Oils services and customer support
  2. collect fees and troubleshoot problems
  3. prevent potential fraud and enforce our Terms of Service
  4. customise, measure, and improve our website and services
  5. deliver targeted marketing to you
  6. contact you by email or phone about your account or our services including marketing our services to you

WHY WE COLLECT THIS INFORMATION

Any details collected from Signature Scents Essential Oils customers are required in order to provide you with our products and/or services, and a high level of customer service.

STORAGE OF INFORMATION COLLECTED

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

All other data collected from you may be stored through our website on databases that may be physically located overseas.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our website, you can email us at hello@signaturescents.com.au

MAKING CHANGES TO INFORMATION COLLECTED

If your personally-identifiable information changes, or if you no longer desire our service, you may do so by sending your changes to hello@signaturescents.com.au

ORDERS

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fulfil your orders. If we have trouble processing an order, we will use this information to contact you.

METHOD OF PAYMENT

We accept bank deposit, cash and credit card payments via Visa and Mastercard through the Stripe payment gateway as described below.

Full payment must be made at the time of placing the order to complete the checkout process.

THIRD PARTIES

Signature Scents Essential Oils may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose.

Signature Scents Essential Oils does not share any information with third parties for any unknown or unrelated uses.

LEGAL

We reserve the right to disclose your personally-identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

LINKS

Links on the Signature Scents Essential Oils site to external entities are not covered within this policy. The terms and conditions set out in this privacy policy only cover the domain name of signaturescents.com.au

CHANGES TO PRIVACY POLICY

If we decide to change our privacy policy, we will post those changes to this privacy policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

If you would like to make a claim against a breach of this privacy policy, please contact us at hello@signaturescents.com.au and we will take appropriate action according to relevant laws.

SECURITY POLICY

Signature Scents Essential Oils uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the Stripe gateway are secured payments.

  1. Payments are fully automated with an immediate response.
  2. Your complete credit card number cannot be viewed by Signature Scents Essential Oils or any outside party.
  3. All transactions are performed under 256 Bit SSL Certificate.
  4. All transaction data is encrypted for storage within Stripe’s bank-grade data centre, further protecting your credit card data.
  5. Stripe at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Signature Scents Essential Oils.

For more information about Stipe and online credit card payments, please visit stripe.com

GENERAL DISCLAIMERS

  1. The content of this site is for informational purposes only. The site is not responsible or liable for the accuracy, usefulness or availability of any information transmitted or made available via the site and is not responsible or liable for any errors or omissions in that information.
  2. Photos, product images and illustrations on this site are to be used for illustrative purposes only and actual products may vary in size, colour and packaging.
  3. Packaging used are at our own discretion and may vary from time to time in colour, size and type of material.
  4. We reserve the right to make changes or corrections anytime to prices, products, specifications, and policies without notice.
  5. Customers are obliged to conduct their own research and testing in small batches first before deciding if a product is suitable for their application. We will not be held liable for any loss or damage for unfavourable outcomes.
  6. Essential Oils are a ‘complimentary medicine’ and not intended to be a substitute for professional medical advice, diagnosis or treatment. Always seek the advice of your physician or other qualified health care provider with any questions you may have regarding a medical condition or treatment and before undertaking a new healthcare regimen, and never disregard professional medical advice or delay in seeking it because of something you have on this website.
  7. We are not licensed to sell anything for internal consumption. As such, none of the products listed in this on-line store are suitable for internal use.