Terms of Purchase

ORDERING

  1. We do not have a minimum order requirement and an ABN is not required to purchase from us.
  2. All prices displayed on this website are our retail prices in AUD.
  3. Prices on this website are subject to change and without notice but will be honoured at the time when the order is placed and paid for.
  4. For larger bottle or pack sizes not displayed on the website, feel free to contact us at hello@signaturescents.com.au advising which products you would like and what bottle/pack size and we will provide a competitive quote.
  5. For Wholesale enquiries within Australia, please email us at hello@signaturescents.com.au. To be able to purchase at wholesale price you will be asked to provide proof of aromatherapy training.

METHODS OF PAYMENT

  1. All orders must be paid for before we will dispatch unless you are picking up in person from our Perth office in which case, cash payment is also acceptable.
  2. We accept payments by credit card (Visa or Mastercard only) and bank deposit.
  3. For bank deposits, our bank account details are as follows:

Bank: National Australia Bank
Account name: The Holistic Entrepreneur
BSB: 086 275
Account number: 842264029

SHIPPING AND DELIVERY WITHIN AUSTRALIA

Our online store can calculate the shipping costs for your order during the checkout process. You can work out the best shipping rate for your order with the use of this shipping calculator. Shipping rates are based on weight and delivery postcode. After your order is placed, you will receive an email confirmation containing your order details (if you have provided your email address). We will endeavour to dispatch your goods via Australia Post or a Courier Service within 3 working days; however, if goods are unavailable dispatch will take a little longer. After dispatch, allow 7-10 business days for your order to arrive.

If you wish to query a delivery, please contact us at hello@signaturescents.com.au

Postage costs are via standard delivery that includes insurance to cover for loss or damage to your parcel during transit. If in the unfortunate event that your goods have been damaged during transit, please advise us within 7 days after delivery so that we can put through an insurance claim on your behalf. We reserve the right to decide how to compensate you for the loss.

If your parcel is returned to us due to you having provided us with an incorrect address or the parcel was not collected from the local post office, there will be a Return-To-Fee (RTS) of $12 if you wish for us to resend your parcel or to cancel your order. In the case of resending, in addition to the RTS fee, there will also be a postage fee to resend.

LOCAL PICKUP

Local pickups are strictly by appointment only and can be made in Perth at 40 Blackfriars Road, Joondalup. After you receive an order confirmation via email, allow us 2-3 business days to process your order after which time we will email you to let you know that your order is ready for pickup.

RETURNS AND REFUNDS

If for any reason you are not completely satisfied with your purchase, we will give you a 7-day money-back guarantee from the time you receive the goods. If you are not satisfied with your purchase, you are able to request a refund or replacement (given stock availability and subject to management approval) by contacting us.

We do not accept returns for incorrect choices or a change of mind. Items returned must be unused and in the same condition as received. Buyer to pay return postage. Refund given will be for the cost of the item(s) not including the postage paid when sent. This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.

We recommend that you return the product via Registered Post and provide a tracking number and that you prepay for all postage costs. You assume any risk of lost, theft or damaged goods during transit; therefore, advise you take out shipment registration of insurance with your postal carrier. Signature Scents will not be responsible for parcels lost or damaged in transit if you choose not to insure.